Chimney Sweep – Terms & Conditions

Last Updated: 12/12/2025
Business Name: Amber Chimney Sweeps
Contact: Phone 07837 867308  -  Email amberchimneysweeps@gmail.com

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1. General

1. These Terms & Conditions apply to all chimney sweep and related services provided by Amber Chimney Sweeps (“the Company”) to the customer (“the Client”).

2. By booking an appointment, the Client agrees to these Terms & Conditions.​

 

2. Access & Appointment Requirements

1. The Client must ensure safe and clear access to the fireplace, appliance, or flue prior to the chimney sweep’s arrival.

2. A minimum 1.5 metres of clear space in front of the fireplace is required.

3. Children and Pets must be kept out of the working area at all times.

4. The Client must ensure adequate parking is available near the property. If paid parking is required, this cost may be added to the final fee.​

 

3. Condition of Chimney, Flue & Appliance

1. The Company will inspect the fireplace/appliance visually before sweeping.

2. The Company accepts no liability for:

   • Pre-existing damage

   • Loose or defective pots, cowls, brickwork, linings, failed/corroded linings or structural faults.

   • In order to correctly and safely access the chimney flue, it may be necessary to remove fire bricks, baffles, throat plates, or other internal components from appliances or fireplaces. While every reasonable care is taken to mitigate the risk of damage, we cannot accept liability for any cracks, breaks, or damage to fire bricks or similar components that may occur during their removal or refitting, particularly where such components are already weakened by heat, age, or prior use.

3. If the chimney or appliance is in unsafe condition, the chimney sweep may refuse service until proper repairs have been made.

4. The Company cannot be held responsible for dislodged debris, bird nests, failed liners, or blockages that may cause damage when removed.​

 

4. Sweeping Process

1. The sweep will take reasonable care to protect floors and furnishings using dust sheets and industry-standard methods.

2. While every effort is made to prevent soot escape, the Company is not responsible for minor dust settlement.

3. A chimney sweep certificate will be issued upon successful completion, unless sweeping is not possible due to safety concerns.​

 

5. Nests & Blockages

1. Bird nest removal or heavy blockages are not included in standard sweep pricing unless agreed beforehand.

2. Additional time or specialist equipment may incur extra charges.

3. Some nests may require multiple visits depending on their size and condition.​

 

6. Smoke Evacuation Check

1. A smoke test may be carried out after sweeping to check for obvious defects.

2. This test does not guarantee the chimney is structurally sound or free from leaks.

3. If faults are detected, the Client should seek professional repairs or a full chimney inspection.

 

7. Pricing & Payments

1. Prices quoted are based on the information provided by the Client. Additional work may incur extra charges.

2. Payment is due immediately on completion, unless otherwise agreed in writing.

3. The Company accepts cash, bank transfer.​

 

8. Cancellations & Missed Appointments

1. The Client must give at least 48 hours’ notice to cancel or reschedule.

2. Missed appointments or late cancellations may incur a fee.

3. If access is not possible on arrival (locked property, unsafe working area, blocked fireplace), the Client may be charged a call-out fee.​

 

9. Limitations of Liability

1. The Company is not liable for damages caused by pre-existing faults or structural issues in chimneys or appliances.

2. The Company is not responsible for chimney fires occurring after sweeping if caused by:

   • Tar/creosote already present.

   • Aging chimney structure.

   • Poor installation.

   • Client misuse.

3. Advice given by the Company is based on professional experience but does not replace a full building or chimney survey.​

 

10. Client Responsibilities After Sweeping

1. The Client must not use the appliance for at least 1 hour after the sweep to allow dust to settle.

2. Any recommendations regarding incorrect installations, repairs, maintenance, or future sweeps should be followed to ensure safety.​

 

11. Warranty / Certificates

1. Completion certificates confirm that the chimney was swept using appropriate methods on the date shown.

2. Certificates are not a guarantee that the system is free from defects.​

 

12. Data Protection

1. Client information is stored securely and used solely for booking, invoicing, and issuing certificates.

2. Information is not shared with any third party except where legally required.​

 

13. Governing Law

These terms are governed by the laws of England and Wales.